Timer shows session was recorded, but there is no transcript/note
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Canny AI
Merged in a post:
not transcribing a 3 hr session

Ange Whiteley
it needed to transcribe a session with client but just said nothing was said the entire time. this was on my Macbook on the website logged in through safari

Canny AI
Merged in a post:
Transcript is not downloading. I have waited 12 hours. The time of session indicates over an hour of session time but there is only 1 line in the transcript.
K
Krystina Turner
O
Olga Mondrusova
Same issue, usually daily between 1 and 4 EST. Very concerning
K
Kristin Williams
I lost a 90 minute session after the app was supposed to be updated and fixed. Still paying too much money for an unreliable service. Sorry that happened to you as well.

Canny AI
Merged in a post:
No transcript although timer is going.

Oshetisi Stanney
R
Ronda DeVold
This is the same thing that keeps happening to me. It says it's recording, but then it never shows any words or that there has been anything saved.