Lindsey is a single practitioner who wants Heidi to integrate with Cliniko in the UK via API key, similar to other AI scribe services. Currently, without integration, Cliniko diary is not visible in Heidi and Heidi lacks access to patient context/previous treatment records for appointments. This prevents Heidi from creating notes as effectively. Lindsey would have to manually add patient name and context to each entry, and cutting/pasting transcribed notes only fills one field in Cliniko. Other AI integrated scribes align transcribed information into template headings automatically. Lindsey finds it frustrating that integration is possible but only at a higher price tier, and they would pay for services they don't use just to access integration. They prefer Heidi's fluid transcription quality but need the Cliniko integration to work effectively.