Assistant activation of recording
H
Henning Van Den Heever
Allow Ophthalmic Assistants to Control Consultation Recording
I am an ophthalmologist, and in approximately 99% of my consultations, an ophthalmic assistant sits next to me and adds relevant information to the consultation context window in real time. A microphone is connected to the PC at which my assistant works.
Previously, we used my Heidi profile, which allowed my assistant to start and stop recordings while editing the consultation context on my profile. We have now moved to individual team profiles, which is excellent from an auditing perspective. However, the current restriction preventing assistants from starting and stopping recordings has significantly disrupted our workflow.
Ideally, my assistant should be able to activate the microphone on her own profile as soon as I enter the consultation room and stop recording when I leave. This would allow us to maintain a seamless, consistent and reproducible workflow.
Currently, this restriction forces me to record consultations using the Heidi app on my iPhone, which is far from ideal and makes our workflow less efficient and standardised.
I would therefore like to request a configurable permission in the settings that allows administrators to grant assistants the ability to start and stop consultation recordings. This could be implemented as an optional privilege, preserving existing restrictions for teams that require them.
This seemingly small change would make a substantial practical difference to our practice. It would improve efficiency, simplify daily operations and allow us to retain the auditing benefits of individual team profiles without compromising our consultation workflow.
Thank you for considering this request. I believe this functionality would be valuable to many healthcare practices using Heidi in a similar way.

Liz from Heidi
Hi Henning! Thank you for sharing this feedback. It sounds like there are two activities that are important for your assistants here:
- first, to stop/start your sessions for you
- second, to add context notes in real time
In the current workaround, where you're using your phone, is you assistant still sitting beside you and taking notes on her own device?