Face to Face, "Seen alone" ! (very often an incorrect statement)
J
Josh Ellwood
I love Heidi and would almost go as far as to say that it is prolonging my already long career in General Practice. I am intrigued, however, that almost every patient is "seen alone", even when they are small children, or when I make it very clear in my opening comments that they are attending with their mother / daughter / friend or whatever.
I have written a short poem about this glitch.
Thanks for all you are doing
Kelly Nguyen
Hi Josh Ellwood Kelly here from the Heidi Product team. I must say that is by far the most creative way I've ever seen a bug submitted in my entire career haha :) ! Love it ! thank you for taking your time out to raise this with us. I have raised a ticket with our team to look into this.
But I get the feeling that this is something to do with the template setup. Could you confirm if the template you are using has the term "seen alone" baked into it ?
If you provide an email address , I can ask someone from customer success team to get in touch and assist you to review the template
Cheers
Kelly