I
Ian Maclean
Feedback re: Heidi Login Issues After 2026 Update
Since the update this year, we’ve lost the ability to use a one‑step login via the Microsoft tab. Previously, this allowed us to access Heidi efficiently using our existing Microsoft 365 authentication.
We are now required to:
Enter our email address, and then
Enter our Microsoft 365 password.
This password already meets very strict IT security requirements, and our organisation already uses multi‑factor authentication with device‑level authentication for every login. From an IT and security perspective, we are already fully compliant and secure.
The issue is practical rather than technical. Heidi is a program we log into multiple times per day—often 10 or more times—as we move in and out of appointments. We are a mobile rehabilitation team, and the additional login steps significantly slow down workflows in a clinical setting.
We would strongly prefer the return of a single‑step Microsoft SSO login, or at least an option to enable this for organisations already using Microsoft 365 with MFA enforced. Reducing friction here would materially improve usability without compromising security.
We appreciate the focus on security, but in this case the added login complexity is creating inefficiency for clinicians in the field. We’d welcome discussion on alternative authentication options that balance security with real‑world clinical workflows.