Increased File Attachment Limit
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Peter Papantoniou
Currently, there is a 5 file limit on attachments. It would be helpful if this limit could be lifted or expanded to accommodate more files, which would be beneficial for comprehensive documentation and record-keeping.
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Theo from Heidi
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Hey all! We've increased the limit on the file attachments - let me know if you have any issues!
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Sian Roberts
Theo from Heidi That's great. But have you also increased just the number of uploads or the file size? When I download a chart, I get the WHOLE chart, and so need to increase the file size, not the number of documents, as mentioned in my original request :)
Theo from Heidi
Sian Roberts: How large are your files? We've have that at 20MB
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Sian Roberts
Theo from Heidi Good morning! Thank you for getting back to me so quickly. The most recent file I needed to upload was 42.6MB.
Theo from Heidi
Sian Roberts: Hey again! No worries - We're limited to 20MB atm - I think longer term we can look into this but I'd suggest using a compression service for a file larger than 20MB if you have access to one?
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Sian Roberts
Theo from Heidi That's a good idea... I did not know I could upload zipped files to the platform. I will try that next time!
Autopilot
Merged in a post:
Larger upload capability
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Sian Roberts
As a psychologist, I often have very large charts and find that the 10MB limitation to be much too small. I need to be able to generate a chart summary to give me an overview of the client and their progress in therapy across years of treatment. The charts don't just contain clinical session notes, but often medico-legal reports, psychological testing reports and data, etc. This can lead to some rather large files.
Heidi Team
Thanks for sharing this — super helpful context. Totally makes sense for long-term psychology care that charts can easily exceed 10MB, especially with testing data and medico-legal reports.
I’ll pass this request for larger upload limits (or better ways to handle multi-year records) on to the team. A couple quick questions so we understand the best solution:
1) What file types are you usually uploading (PDF/DOC, scanned images, etc.) and roughly how large are they on average / at the high end?
2) Is it typically one large “master” chart file, or lots of separate documents you’d want summarized together?
3) When you say “chart summary,” what output would be most useful—timeline by year, key themes/progress, risk events, measures/test results, or something else?
If you can share an example of the structure (even a redacted screenshot of the table of contents / sections), that would help a lot too.
Autopilot
Merged in a post:
Uploads greater than 20MB
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Jeremy Burnham
I need to upload medical records files that are larger than 20 MB.