Customer is a child psychiatrist who wants more basic video tutorials, especially around generating reports and uploading material to Shexie. She found the ASD interview template process confusing and had to copy-paste from a poor example into her Shexie template, taking 90 minutes. She's too new to provide further detail but suggests reviewing onboarding resources for new customers. Additionally, she requests that the Heidi Health pop-up be movable across the screen, as it obscured microphone icons she was struggling with.