When I send an email about a patient, there is no accompanying identifying information. My typists do not know who I am talking about. Please consider including the name or initial or DOB of the patient being discussed. They also do not know WHO sent the email. The generic sender is donotreply@heidi.com not me.

You should include a sentence at the start of the email like:

"You have received an email from Dr.... regarding XXX."

Thank you.