Stick to one platform.
J
Joe Gubbay
At the moment the experience is quite different depending on which app is being used, and the browser. This makes it complicated when shifting between platforms, with dependable features on one platform unavailable on another. For example, knowing whether the microphone is working is different between platforms. With the number of issues I've had lately - the iPad app and iPad Chrome browser have both failed - I strongly suggest that Heidi stick to one platform, ideally the browser version, as the development teams are not in sync, and trying to be a Jack of all platforms means none is being mastered.
Jacob Tait
Hi Joe, thanks for sharing your feedback, we will take it on board.
We have been working on improving our mobile application to better support tablet users like yourself, and we will look into the specific issue you experienced with your microphone to see how we can improve it. If you have any additional examples of user experience issues across platforms, please feel free to share them. I would be happy to help look into them and find solutions.
In terms of a single platform approach, our goal is to achieve parity across all platforms so users have a consistent and high quality experience regardless of the device they use.
Heidi’s mission is to support a wide range of medical specialties and roles, so we aim to cater to both mobile users who need an app on the go and those who are more stationary and prefer using a tablet or desktop.
Also, in case you have not seen it, we have released Heidi Remote, which works across platforms. If you are looking for a single device solution, it could be a good option to consider. Here's the link:
https://www.heidihealth.com/en-au/hardware
Thanks,
Jacob