i have been extremely frustrated this past week as in my virtual appointment heidi keeps NOT recording what the patient is saying, only what i say. This is using the ipad app. I have just updated it this evening so that may help. But i need to know it is going to work before my next clinic on thursday. I have checked the inputs are correct each time. I use headphones (which are the same ones with the same set up i have used with heidi for months with no issue), and even tried today with a different pair of headphones but same issue. THEN i disconnected headphones and just used my ipad with the ipad speaker and the Heidi app but again it didnt record any of what the other person said even no there was no other sound output option for it to be collecting from. What's the issue? Sort it please