ROS template in Athena deleting when push to athena
J
Julie Opeka
If we "link" our section to ROS and have a template preloaded with our Athena encounter plan (pre-visit template for well checks), any information that is pushed over goes to Notes area BUT it DELETES everything the MA put into the template PRIOR. It might have been information she asked and entered during the appointment and we clarified more of it- and we want it in ROS but it will delete the Athena made template. PLEASE FIX THIS ISSUE.
Mo from Heidi
Great to hear your perspective, Julie Opeka! I have a few more questions for you:
- Can you provide specific examples of the information that gets deleted when the template is pushed to Athena?
- How frequently does this issue occur, and does it affect all users or only specific ones?
- Are there any specific conditions or steps that consistently lead to this issue occurring?