App update notification keeps appearing | Voters

App update notification keeps appearing

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Ken

Since version 0.1.27 was pushed to my device, I keep getting a notification to install and update versions. If I click the update button in the dialogue, it installs, relaunches and then the dialogue box reappears when I sign back in.

December 4, 2024

Canny AI

Merged in a post:

Unable to update Desktop App

Emily

It says on the Desktop App that there's a new app version available and there is a relaunch button but when I click on it it reopens the desktop app but does not update the app so it continues to say new app version available

April 8, 2025

Emily

Hi Andrea, after I uninstalled the app and reinstalled it like Emma suggested it installed the updated app.

Andrea

Emily, could you tell me if you are on a windows or iOS computer? We fixed this issue last week, can you please try again and let me know if it is ok for you now 🙏🏻

Emma Summerton

I found the work around was to uninstall the app and then reinstall it with the new app version. Hope this might work for you :)

Emily

Emma Summerton Thanks so much Emma- that worked!

Andrea

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