Bug Reports

Over the last fortnight ( approx.) Heidi seems to have difficulty differentiating between my voice and the voice of my client. Notes are completely mixed up stating the client is saying something which I actually said or even merging our two discussions and coming up with something very far from what actually was said. In addition, Heidi doesn't seem to be capturing the entire session, either that or it is omitting information which is informative and critical therefore needing to be noted. Previous to my recent experiences over the last approx. 2 weeks - I have had nothing but success and high praise for Heidi - I really wish to maintain my positive experience with Heidi - please help.

We are on Heidi Together and have our assistant roles create new sessions, add patient identifiers, and data to context. In order for our providers to see this data, we have to manually refresh Heidi to get the updated data. This has led to some loss of data in the context tab. Is it possible to have a more real-time sync of data between the user session and data on the server? This behavior causes the desktop app to reauthenticate the user every time it is refreshed. We recently switch our entire company from Nabla Copilot to Heidi. Nabla Copilot updated notes and transcription in realtime between logged in sessions.

sometimes my headers are in bold but there are also days I open Heidi and when I create a note the bold is gone and left in what I think is markdown with two asterisks around the header. When I copy and paste this into my EMR the format continues with the asterisks rather than bolding the header and also the spacing is lost between paragraphs leading me to spend 10 minutes or so on editing. This is substantially decreasing my experience with heidi. This happened to me last week and i tried clearing my cache and other solutions. The issue resolved on its own I think and then today its happening again.

I have had a few instances over the last two weeks in which the date and time of the session is not the date and time it occurred while using the desktop app. I was able to find it later due to the content of the discussion. It has not been back-to-back sessions. It will just be one session and then the rest of the sessions for the day are correct.

I have had a few instances over the last two weeks in which the desktop app has crashed and the recording was lost. I tried pausing, resuming, and creating a note. Once those failed, I also tried opening the session on the web app, still no recording or transcript. It said it was able to hear us when we started, but when I went to stop transcribing, there was an error page. I did not get a screenshot, unfortunately, but it has happened too frequently as of late.

In 2 sessions today, with the new Live Transcribe function, none of my client's words were captured. I am using the same set up as usual and even tried switching microphones between the built in one on my monitor to my laptop but neither helped. It did pick up everything I said... Seems to coincide with the new Live Transcribe function

whilst in a session, the recording cuts out randomly on my phone. I thought I might have knocked it, and despite being careful to observe it recording following the sessions, afterwards 10-20 seconds into the recording it seems to have cut out. This only started happening after the new format and update. I didn't happen on the the old app layout.

I have exact quotes in my templates so Heidi knows what commands/words to use. Recently Heidi started including the quotes in my note. Example: "CURRENT MEDICATIONS/SUPPLEMENTS" Donepezil 10 mg daily Entresto 24/26 mg BID Esomeprazole Magnesium 40 mg prn Fluoxetine 20 mg daily "ROS Note:" Rest as per HPI, otherwise rest of 13-point ROS was negative. "Exam:" "General Exam under Exam:" "CONSTITUTIONAL:" WDWN, NAD "HEENT:" Sclerae clear, no ptosis, neck supple, thin, normal ROM "RESPIRATORY:" Normal effort "CARDIOVASCULAR:" RRR, 2+ radial and DP pulses, no edema/cyanosis/clubbing "SKIN:" Skin c/d/i, no rash or lesions seen "PSYCH:" Normal affect and appearance, intact insight "Neurological Examination under Exam:" "CORTICAL FUNCTIONS:" Alert, cooperative, participates in interview, speech fluent "CRANIAL NERVES:" Gaze conjugate, face symmetric "MOTOR STRENGTH:" Moves all extremities, no tremor appreciated "GAIT AND STATION:" Gait normal "Assessment Notes:" Above is just a snippet from today's note.

The transcript of the meeting does not capture the chronological order of the discussion. Some parts of the discussion are captured out of sequence and are not presented in chronological order. The last five minutes seem to be mostly cut out.

Mixes up what i have said with what patient (child, very different voice) and parent (very different voice) has said