Bug Reports

For the last 2 weeks, Heidi is no longer following my template instructions the way it used to. Examples: In the web app I select my last 3 notes in Context, and in my instructions, I instruct Heidi to write a 2-line summary of each prior visit. It used to do this perfectly, but for the last week or so, it only gives a summary of the most recent visit and does not repeat for the other visits, no matter how I reword my instructions. I have in my template instructions to include specific details if the patient is presenting with memory loss; again, Heidi used to do this perfectly; now, it just skips whatever it feels like. The note is also a lot more wordy than I like, even after I have adjusted the "detail" customization. Requiring a lot more edits than desired. For example, patient might mention night sweats when I'm going over ROS, and Heidi will include a whole section for Night Sweats and every detail the patient mentioned about it in the HPI section, and on for every little symptom or concern the patient brings up.

When highlighting text to copy and paste, I normally use the copy function that pops up within Heidi. This is only copying some of the text.

Today my 2 most used custom templates changed to "Goldilocks" settings with more detailed "Best" writing style. My defaults have been Custom, with brief, bullet points and medium detail for a long time. I've restored my defaults now but had to manually changed every patient at the end of today when i realised.(Not sure when it changed- have been away x 4 days, was fine on July 4). Solved for now and I'm not overly concerned but just wanted to provide the 'heads-up'.

Often very delayed updating of mobile app when I make changes on my PC in the web app. There is no way to manually force-refresh the mobile app which makes the system unuseable frequently.

Sporadically get the app hanging during recording and force closing on android Pixel 8 Pro, meaning that I lose the entire recording. Makes using this app clinically very hard.

The transcript of the meeting does not capture the chronological order of the discussion. Some parts of the discussion are captured out of sequence and are not presented in chronological order. The last five minutes seem to be mostly cut out.

Unable to get past the sign in on the Android App. It doesn't matter how many times I update. It's never worked, so I cannot use it to force my tablet to stay awake. The chrome function was working for a while, but now my tablet goes to sleep, and I have an average 11 minutes of session. Sometimes I can squeeze almost 20 minutes, but my sessions are about an hour. I am not getting ANY notes. It will have bits and pieces of a transcript that may or may not be accurate, and it may or may not be willing to create notes with some cajoling. This was a huge time saver for me, but it's stopped working.

Output is not following the templates at all. it seems like nothing is working.

Subjective info is frequently put into the Objective section, even when very clearly subjective. For example, a recent note I generated put a list of symptoms in the Objective section.

If I am in a busy clinic and complete an interview but do not get to complete the paperwork on the day the data seems to be corrupted/lost when I return a day or two later. If I ask Heidi to regenerate the transcript it is incomplete and just cuts off, especially with long interviews over 30 min. Regardless of prompt I can't seem to get the end of the conversation back. Is this an issue you are aware of?