Bug Reports

In 2 sessions today, with the new Live Transcribe function, none of my client's words were captured. I am using the same set up as usual and even tried switching microphones between the built in one on my monitor to my laptop but neither helped. It did pick up everything I said... Seems to coincide with the new Live Transcribe function

For the last 2 weeks, Heidi is no longer following my template instructions the way it used to. Examples: In the web app I select my last 3 notes in Context, and in my instructions, I instruct Heidi to write a 2-line summary of each prior visit. It used to do this perfectly, but for the last week or so, it only gives a summary of the most recent visit and does not repeat for the other visits, no matter how I reword my instructions. I have in my template instructions to include specific details if the patient is presenting with memory loss; again, Heidi used to do this perfectly; now, it just skips whatever it feels like. The note is also a lot more wordy than I like, even after I have adjusted the "detail" customization. Requiring a lot more edits than desired. For example, patient might mention night sweats when I'm going over ROS, and Heidi will include a whole section for Night Sweats and every detail the patient mentioned about it in the HPI section, and on for every little symptom or concern the patient brings up.

When highlighting text to copy and paste, I normally use the copy function that pops up within Heidi. This is only copying some of the text.

Currently you can start a transcription, check to see that the timer is running but inadvertently be switched to the wrong or inactive microphone. It would be good to have Heidi advise if no audio is being received. Zoom has this feature telling you if your are muted or mic is not active and sends a prompt to check input. Could Heidi do the same so we don't lose 90 minutes of interview? You might ask me how I stumbled across this issue! Thanks.

Note shows 2 hours 48 min recorded, but there is no transcript and cannot generate note.

Since the last update, the app is much less efficient in terms of transfer accuracy, to the point where I have returned to the old method

I tried out the "Dictate Anywhere" option from the website, and it seems like the smart dictation feature wasn't working quite right. It felt a bit clumsy and made quite a few silly mistakes, so I struggled to use it effectively. For example, when I dictated a sentence, the first letter was not capitalized but I had to change it manually.

When note is created there is a copy button in the top right & can click "copy w/ formatting". When I paste into my EMR it loses all the formatting. If i ask the AI to add a copy text button, it will regenerate the letter and clicking the copy button and pasting into my EHR the formatting works. th eother option is that I need to highlight the text then copy and it will work. So I would like to see a functioning copy button in the intitial letter.

Crashing edge browser in split screen with another app on android tablet

From app or web: New Session > Patient Name > click on session date/time > try to pick a date in June It then picks the corresponding date in July. Then you have to go back in and click and it'll let you get a June date.