Bug Reports

Output is not following the templates at all. it seems like nothing is working.

If I make edits on a note then continue dictation, or transcribing then the edit I made isn't carried into the regenerated note.

After update, does not give proper notes with adequate information. Often a message coming " not enough information- retry"

Heidi does not recognize Palexia as a drug name, and it is being replaced with "Targin" instead.

I am very confused as it was all workig on wednesday

Twice last week and now once yesterday and today I go to open a new tab in chrome and I get a frown face and nothing will open. This NEVER happened on my computer before I downloaded the Heidi desktop app (I have a Mac). And every time it has happened I have been using Heidi during a session. Then a few minutes after that I get a pop up that says "we detected a problem with Microsoft AutoUpdate. To correct the issue, please install the latest update by clicking the OK button below." Once I install the latest version then I have to restart my computer for everything to work normally. When this happens in the middle of a session the session will not get transcribed until I install latest version and restart computer and ask Heidi to regenerate output. This is also happening with one of my co-workers who is using the desktop app. Our other co-worker who is using the web browser version does not seem to be having these issues.

I am unable to create any note using the desktop app (Mac). It was working yesterday. Now the "New Session" button is greyed out, and I cannot edit or create any notes. I have tried restarting the program, signing out/in, etc., with no luck. The browser application still works though. Please figure out why the desktop app is not functional. (I have been waiting for a "human team member" to help me with this for almost an hour...no one seems to be available to take my chat???) FYI - it also will not download/install an update that is available for the desktop app...this appears unrelated to today's issue, as it has been a problem for months.

Have tried to restart several times. Context has been switched to dictation, and I can't switch it back. SOAP now says Word-for-word I only have the choice now of using 14 day trial of upgrade from basic I prefer to stick with the basic as I am happy with this for now, and am a "tech moron"

Note from custom template always takes 5+ times to appear in app or online. Takes multiple repeated attempts at note reformulation or app/webpage close and reopen/log out log in to change