Over the last fortnight ( approx.) Heidi seems to have difficulty differentiating between my voice and the voice of my client. Notes are completely mixed up stating the client is saying something which I actually said or even merging our two discussions and coming up with something very far from what actually was said.

In addition, Heidi doesn't seem to be capturing the entire session, either that or it is omitting information which is informative and critical therefore needing to be noted.

Previous to my recent experiences over the last approx. 2 weeks - I have had nothing but success and high praise for Heidi - I really wish to maintain my positive experience with Heidi - please help.