Booted out when receiving a phone call
Canny AI
Merged in a post:
Recording will abort if phone call or other mic interruption, even with DND
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Renata Chalfin
Wish it kept recording! I will sometimes get a phone call in the middle of a session (declined of course) and only realize when I’m ready to document that half the session wasn’t recorded.
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Charlotte Ballisager
That's a good idea! I will try that :)
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Andrea
Yes, appologies we are aware of this issue, and working on a fix for it. The app will get a big update soon!
Tho, I understand it might not be ideal - could it be an idea to set your phone to airplane mode while you're with the patient, to make sure no calls are coming through?
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Renata Chalfin
Andrea will Heidi still receive the transcription and be able to create a note in Airplane mode?
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Andrea
Renata Chalfin: Yes, you can put your phone in airplane mode and turn wifi on.
Or if you have wifi off, and start a new session, you'll start an offline session. The session start screen will indicate that you are in offline mode, and when you're done transcribing you can turn airplane mode off and connect to internet and your note will be generated!
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Renata Chalfin
Yes, I thought I could get by with just my phone and the Heidi app, without bringing my computer into the room with me each visit. But I always manage to get a phone call during a visit that aborts the recording and makes me lose it (even with DND on! And even though I decline!)