Copy and paste issue
complete
B
Brayden Smith
When copying and pasting from Heidi into our practice management software, it's losing its formatting. So instead of it keeping all the dot points, it makes it all into one paragraph.
This first example is how it looks in Heidi. The second example is how it then copies into any other document, be it a Word document or into our practice management software.
HEIDI TRANSCRIPT version
Current Condition/Complaint:
- Right hip osteoarthritis
- Difficulty with balance, particularly during classes
- Naturally bow legged which has affected balance, in addition to poor eyesight
- Previously unable to walk across the pool and back, but now able to do so with improvement
- Still requires holding onto the wall for certain exercises due to balance issues
Current Symptoms:
- Reports improvement in right hip pain and function since starting hydrotherapy
- Hip pain is better, helping with sleep at night, but still not brilliant
WHEN COPIED AND PASTED
Current Condition/Complaint:
- Right hip osteoarthritis - Difficulty with balance, particularly during classes - Naturally bow legged which has affected balance, in addition to poor eyesight - Previously unable to walk across the pool and back, but now able to do so with improvement - Still requires holding onto the wall for certain exercises due to balance issues
Current Symptoms:
- Reports improvement in right hip pain and function since starting hydrotherapy - Hip pain is better, helping with sleep at night, but still not brilliant
As you can see from these two examples, extra spaces between the headings and the content/ dot point subject section are added once you copy and paste it. Additionally, All the dot point lines have now been combined into one solid paragraph of text.
i have tried right-clicking and shortcut keys, but there is no change. additionally, this issue is consistent across Mac and PC through the desktop versions and via the web systems and the Android App version (I haven't tried the ISO app).
To add some more complexity to this issue, while it loses the formatting when you copy it to a Word document, PMS (clinko and pracsuite) however maintains the correct formatting when you copy it into a Google Doc? So at this stage, the only way I've got to copy the sessions into the practice management systems is first to paste it into a Google Doc and then copy it into our practice management system. adding way more step then should be needed
Theo from Heidi
complete
Canny AI
Merged in a post:
Formatting is not maintained when copy and pasting since start of this week
S
Susan Perel
When copying and pasting from Heidi into medical software all formatting is lost including bullet points, dashes at start of lines. This has only just started happening.
Jacob Donovan
I was able to get rid of this by adding the line "NEVER include invisible formatting marks in any generated content"
S
Susan Perel
I have discovered this problem is only when clicking on the "copy" button in heidi and then pasting into chart notes. If selecting the text, right click copy and paste, the formatting is maintained
S
Susan Perel
Something new I have noticed in the past week is when copying and pasting numbered bullet points from Heidi into chart (medical director in my case), a question mark is appearing after each number.
e.g.
1.
2.
3.
Becomes:
1.?
2.?
3.?
It is very annoying to have to delete all the question marks after every point!
B
Brayden Smith
additionally when you then print the copied and pasted information all the text sections have doxes around them? also just discovered if i past as plan text the all this issue kinda goes away (on PC anyway) so im guessuing its a issue with how heidi is doing its text formating?
B
Brayden Smith
just noticed once i submitted the request. it removed the extra line space that is normally present between the heading and dot point sections