Data loss when connection is lost
in progress
J
Jamie McConnell
In Note section, the user can correct/edit Heidi's summary of the consultation.
If data connection is poor (i.e. all the time in UK hospitals - these things are Faraday cages), connection to your website can be lost.
Unfortunately, current setup is that Heidi syncs most recent changes
from the server to the local session
, rather than the other way round. It is not uncommon to lose the last few sentences that were typed.Suggested fix is that local changes should be cached in local storage in case of network loss, and that if there is a conflict between local and server state, prefer the local one.
Canny AI
Merged in a post:
Sync changes vs edits
J
Jordan Knapman
I've noticed if I have to regenerate the note for some reason, or click "sync changes", any edits I've made manually to a generated note will disappear. This has been quite frustrating.
Canny AI
Merged in a post:
Heidi closed mid-session
J
Jordan Knapman
I just finished an hour assessment, and came back to Heidi to find an error and it immediately asked me to log-in again. Looks like it only captured 21minutes of the visit.
No idea why I was kicked out, computer or browser window did not close.
J
Jordan Knapman
Mo from Heidi
This post was marked as
in progress
Mo from Heidi
We're starting to discuss this in the office. Seems to be particularly an issue in the UK.