A
Andrea
Merged in a post:
My app does not record session
K
Kristin Williams
I start the app and it confirms that it’s recording then after the visit it will give me an error message. Sometime it records part of the session then stops and when the visit is over it will give me an error message. I have uninstalled and reinstalled the app with no further success. Help! I feel like I pay way to much for an app that has proved to be very glitchy.
Canny AI
Merged in a post:
Approximately 50% of my consults are not recording I use my iPhone 15+ for recording consults
J
Julie Boyle
Advice on how to resolve
M
Monique Palmer
This has happened to me more times than I can count since I started using the app about a month ago. I press start session, the recording starts, the timer starts, at which time I leave my mobile on my desk and start working with my client. I am unable to check that the app is still recording during the session as I need to support my clients for the duration of the session. When the client has left, I return to my phone to press stop and see the error message that the session was unable to be recorded. Today this occurred 3 sessions out of 4. I was considering paying for the pro version, but it can’t be relied on :(