Reconsider the "Hold on, we can’t hear you!" warning
complete
J
Jamie McConnell
Every time I start a new session, there is a "Set your microphone, hit record, and we’ll generate a perfect note" dialog (I will call this dialog 1). Heidi begins recording.
As, by definition, the consultation will not have started yet, there will only be background noise, no conversation. This causes Heidi to display the "Hold on, we can’t hear you!" warning after just a few seconds (I will call this dialog 2)
I understand the use case for dialog 2, as an input problem could lead to data loss. However, there are 2 problems with the current approach:
If I know what I'm doing, and I'm sure the microphone is working, then this is just disrupting my workflow. I either have to dismiss
two
dialog boxes to get started with each session (a few seconds apart), or I have to talk to myself to keep Heidi happy.If the user isn't paying attention to the screen, they might hit dialog 1, start the consultation, and then at the end of the consultation find that they are stuck at dialog 2 with no recording (this isn't theoretical, it has happened to a colleague - they didn't notice because their screen is turned away from view during the consultation due to the way the room is set up).
This could be addressed by changing the wording of dialog 1 (something like "We need to hear some audio to know that things are working - maybe start by confirming patient details?").
Theo from Heidi
complete
Canny AI
Merged in a post:
Incorrectly states it can't hear me
Ishan Mat
Can confirm that is 100% does capture audio even if it says it can’t hear anything from the microphone and no green bars are happening! The microphone permissions are on. It generates the usual note even though 100% of the visit was with the lack of bars….
Canny AI
Merged in a post:
Issues with microphone
C
Catherine Green
Not picking up sounds on microphone. Took a few failed attempts and some lost notes before I realised. Error message says please allow microphone access in your browser.
Canny AI
Merged in a post:
Recording errors
N
Nomorean
it will say it is recording - halfway through 'microphone error cannot detect' so the entire consult is not transcribed! i have checked and the microphone is connected just fine... (this is an issue both with an iPhone being used an external microphone)
Nick Adams
Yes I get this too (iphone 15 pro, iOS 18) really tedious
Pink Joystick
I don't know if this is what happened to me 4 days ago, but I, apparently, didn't capture most of a 90-minute, detailed session. I wanted to throw my laptop. I will usually take notes occasionally, also, but this individual was emotional and I wanted to focus on eye contact and discussion. It's the entire reason I have Heidi.
At the beginning of a session, I will talk to myself out loud to activate the mic if I get that message. Does it have this alert this during the session also (I always have Heidi minimized)? When I'm meeting with people via telehealth, sometimes they have bad connections and they may have to re-enter the Zoom, which means there may be a couple minutes of me silently charting, or ordering meds. I'm so afraid that this is going to happen again. Heidi was great a couple months ago, each new change "breaks" something else!
J
Jamie McConnell
Pink Joystick
Agree. “Move fast and break things” is not acceptable in healthcare.
Kate from Heidi
Hi Jamie, Kate from the design team at Heidi here. Thanks so much for taking the time to share your feedback on this issue, we love hearing suggestions from users on how we can improve their experience using Heidi.
We're well aware that this dialog has been causing issues. It's a bit of a tricky one because obviously it's very important if the recording actually isn't working, but very annoying if it is working fine, and due to technical reasons it can be hard to tell the difference.
Firstly, there is an option within your session settings to turn off dialog 1 for good if you don't want to see it! Just go to session settings > recording settings > show recording selection prompt and turn the toggle off. Also toggle off the patient consent one if you want nothing to pop up before the session starts.
Dialog 2 we are aware that it was being far too sensitive and have recently shipped a fix for this where instead of a dialog that takes over your screen, you get a small indicator in the corner by the start/stop recording button that we are indicating silence. The recording is not stopped, and we have made this clearer in the new wording, and you can just ignore it if you know it is silent at the time as it will disappear as soon as it can hear you again.
The old Dialog 2 never actually stopped the recording, it was just a warning so it is likely that your colleague's microphone was actually not working. Hopefully the new wording and style of warning have made this clearer. We are looking into additional ways we can notify users that the recording has stopped working when they are not looking at Heidi, such as a sound playing etc, but of course, this would be very annoying if it got it wrong.
Let me know what you think of the new warning and if you feel this has solved the issue you were having, or if you can think of further improvements.
Thanks again
Kate
Principal Product Designer @ Heidi
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Jamie McConnell
Kate from Heidi
Hi Kate.
I used the updated version in my clinic this morning and I saw the "Hopefully it’s quiet, otherwise check your voice input." pop up, which was much less intrusive.
Thanks for the rapid attention to this. The very definition of an agile software team!