You can set up a custom template to easily achieve this. Check out Tom's video about custom templates here to give you an idea on how to do it. https://www.loom.com/share/ea0f318f996c477fa02523e2eed4f295?t=340

For more info see our help page on templates here https://intercom.help/heidi-health/en/articles/8974437-get-started-with-templates