Live System Status on main page
I
Ian Stinson
Live System Status (i.e. if working normally or any problems ) on the main dictation / transcription page. At 14:00 today GMT in the UK, the system was not working and I spent 45 minutes trying to problem solve that until I realised that it was not working for other colleagues at the same general practice.
After rebooting the computer and logging back into Heidi, there was a message on the logon page saying that it was running slow and that there were problems. It subsequently started working again.
Canny AI
Merged in a post:
Live system status
S
Stuart Balachandran
Heidi frequently produces completely unusable notes when the system is under heavy load. It would be nice if you did not hide this and waste users' time. A simple warning that the system is underperforming would save clinicians time because they could choose to come back later. Instead, the only way to find this out at the moment is to have Heidi produce rubbish notes several times until you realise it's a server issue.
Kazi Kabir
Merged in a post:
Status Page
J
Jake Ledger
Need a status page that's accessible on the website without needing to login. This way customers can see what's happening.
At an outage this evening the message only comes up once you're logged back in to say there is an error with login systems. How are we supposed to see that when there's an error with login systems.