Transcribe Phone call on cell phone with App
Tom
Question on this, we can solve this by letting you dial a number from the Heidi app. Will be tricky otherwise to solve it.
Is this okay, could you use your mobile to call? We can still default set you up to appear as another number or appear as private.
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Daniel Moerken
Tom Yeah, that should work for me, as long as I can call from the mobile app and I can set the number showing up on the recieving end to be my practice number. cheers!
Savannah Da Silva
Tom yes, this would work for me. The number would need to remain private on the receiving end.
I do some work using Webex client for calls so I do TeleTriage via the computer with a headset would there be a workaround for this?
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Lieslrossiter
Tom, yes, this would work so long as my number was not visible to the patient and it showed my number as the name of the clinic. It wouldn't work if the number just showed up as private as people don't answer unknown calls.
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Brock Harley
Tom this would be great. I can call from mobile. Agreed that the number should be able to be set to private.
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Brock Harley
Tom this would be great. I can call from mobile. Agreed that the number should be able to be set to private.
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Anthony Tran
Tom That would work perfectly! Would be great if you could set what the recipient would see ie. Number or clinic name. Also would we be able to receive calls? Call forward our number to the app or somehow connect VOIP service?
Mege Mege
Tom Most Tel consultations are supposed to be made on software that automatically record calls for the practice, like Avaya and Surgery connect. It will therefore be difficult to make the calls using the Heidi app.
Tom
Mege Mege: Can you use the desktop app instead in this case, to listen to the audio if it's running through the computer? It should work.
Mege Mege
Tom The admin setting for all nhs desktops automatically blocks the download of any application. It takes months ,if not years to get approval to download anything no matter how useful, so,nobody bothers to seek approval.
Canny AI
Merged in a post:
Transcibing phonecalls while using headphones through the mobile app
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Daniel Moerken
I love the desktop and mobile apps. My favourite part of the desktop app is that it can transcibe the internal audio, so I can use heidi even when wearing headphones on a telehealth call. I would love this to also work with the mobile app so I could use Heidi with phonecalls while wearing headphones.
Canny AI
Merged in a post:
Ability to use headphones/telehealth on mobile app
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Andrea
I'd like the ability to transcribe the audio I’m hearing in my headphones while speaking on the phone. It would be good if it works so I can run Heidi mobile app while talking on the phone and it transcribed the session.
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Stacie Pace
This! I am 100% telemedicine video chat. I am sure this is the same issue I have but yours involves the phone. Having to leave the regular speakers on my computer on so that Heidi can hear the patient is problematic in many ways. Pt privacy sort of stinks if I have to have their volume turned up so that anyone walking by the door of the office can hear what is being said. Also, the quality of the sound that comes out of my computer's speakers is much poorer than what I can hear through headphones, especially my noise cancelling headphones. So it is easier to understand my pts at a lower volume when I wear headphones as opposed to having them blaring through the regular speakers. This is especially important when I am speaking with a pt in an alternate language as I am only passably proficient in Spanish, so I need to hear them as clearly as possible when they speak.