Feature Requests

Customer is requesting for an autologout/ timeout feature in Heidi for security reasons: When I leave my work/close my computer, then come back to it later, I find that Heidi AI is still open. For data security reasons, I would prefer to have to log back in. I realise I could close it down manually after each work session, but this doesn't fit well with the way I work. Just wondered if there could be an automatic log out option added in.

Add additional font options in Heidi (i.e. Arial, Calibri, etc.)

User requests to have the microphone feature be available after the note is generated either from dictation or transcript.

is is possible to have a process whereby I can add a subject heading eg 'February 13 GP letter for HK' to make is easier for admin to see which emails have GP letters. Or is there a better process that I should be using?

All throughout Heidi (notes, additions, templates tec.) including rich-text formatting options in Heidi, such as bolding, italics and ordered/unordered lists

I would rate the current support as poor and slow. First we get an AI bot which doesn't help once you've been using Heidi for a while and contacting tech support actually means there's a real problem and not a new user mistake. Then the AI bot directs you to a human who gives pretty basic advice like "try regenerating" when the problem outline already excludes that as a solution. Eg. the problem is that notes are transcribed, notes are then manually corrected (as they should be). Finally you create the letter to find that the mistakes corrected in the notes are still there. Then you create another letter, just to see and it's still there. And that is already stated in the problem when contacting for support. So what's the point of advising "try regenerating" and waste more of the user time? It feels like the human is reading off a script and not really taking users seriously. They should be actively trying to work out the problem before offering a suggestion that is useless and would have been seen to be useless based on the provided description of the problem. Solution proposed: train human tech support better and enable them to actually perform the action that they're suggesting. Eg they should regenerate themselves and see if it fixes it! Otherwise, skip the first line human person and send straight to someone with more technical ability in the backend. Most times, by the time tech support gets back, the clinical situation makes the support irrelevant because you've had to edit and send the letter off already.

I am wondering if you are making any plans to assess images uploaded to the contexts? In our case clinical photos and stl scans. I think your software can analyse some radiographs.

I'd like to be able to direct the scribe to assign different text colours to different areas/sections to aid quick navigation of the body of the document, as well as simple formatting such as bold and italics

User would like Heidi to have an option to copy from multiple sessions and export them into 1 word file.

To improve on the Replace feature in the Memory tab, I think it would be useful to add a second “database” for common terms. This database would let users save specific terms (like "Dr. X" for correct spelling) in one textbox, and optionally add a more detailed description (such as "The local endocrinologist" or "SWIMs - local musculoskeletal service") in a second textbox. I’m currently adding this manually to my templates in a rounded bracketed instruction to good effect, but having it in the Memory tab seems logical and would avoid duplication between templates/keep them cleaner.