Feature Requests

Hi Heidi team, I'm trying to get my Heidi transcriptions to paste straight into MedTech (our NZ practice management system). My setup is a Mac connecting to a Windows server where MedTech runs, via a remote desktop session. With Heidi's default auto-paste, instead of inserting the note it just types a single "v" — the Ctrl+V / Cmd+V keystroke is being sent but the modifier key doesn't carry through the remote session, so only the "v" lands. I use another tool (Voice Ink) for some transcriptions, and it has a setting to switch the paste method from the default (copy/paste keystroke) to AppleScript. Switching to AppleScript fixed the problem completely — it now pastes cleanly into MedTech. Does Heidi have an equivalent option — i.e. an AppleScript-based paste, or any paste method other than a simulated Ctrl/Cmd+V keystroke? That seems to be what makes the difference for a Mac → Windows remote desktop setup. Thanks, Heath

Support Ticket Notification Preferences Summary Allow users to choose how they receive support ticket communications and notifications, including the ability to receive support messages exclusively through their preferred platform. Problem Currently, when a Heidi support team member responds to a support ticket, notifications are delivered across every device and platform where the user is logged into Heidi. This can result in multiple duplicate notifications for a single support message. Reading or responding to a support message on one platform does not always clear the notification state on other devices, requiring users to manually dismiss the same notification multiple times. Impact For clinicians actively seeing patients, these duplicate notifications can: • Interrupt patient care workflows • Create unnecessary distraction and cognitive load • Require repeated manual dismissal across multiple devices • Contribute to notification fatigue Requested Enhancement Allow users to select their preferred method for receiving support communications, such as: • Email only • Desktop app only • Mobile app only • Browser only • Any other single platform of their choice Additionally, support message notifications should automatically sync across devices so that once a message has been read on one platform, it is marked as read everywhere. Expected Benefit Providing notification preferences for support communications would reduce workflow interruptions, improve focus during patient care, and give users greater control over how they interact with the Heidi support team. [Request submitted 06/01/2026]

I would like my Medical Assistant (MA) to be able to log on for me, prep my charts, upload any records, download any after visit summaries, etc. She could potentially start my visits for me, then I can take over when I get in the room. She wouldn't have access to updating templates or any other admin functions. I have the "Scribe Plus" plan currently and don't want to necessarily pay extra for her to have her own account; she does not have any of her own patients.

That's a great idea for a New Zealand GP workflow — Healthify.nz (formerly Health Navigator NZ) is an excellent patient information resource. However, questions about specific integrations, QR code generation features, and linking to external patient information sites are best directed to the Heidi support team who can confirm what's currently available or planned. Please click the (?) Help button in your Heidi navigation for the most accurate and up-to-date answer on this feature.

Like in some EMRs (like Telus PSS Practice Solutions Software) it would be nice to have user-definable colour bar headings/themes so it would be immediately obvious if you're transcribing/dictating on your own account or (annoyingly) one another clinicians, muddying up their scribe queue and misplacing your own work. ALSO, make the user avatar icon much much bigger and allow a higher resolution upload there...accomplishes a similar thing

Please add passkey support for Heidi accounts using FIDO2/WebAuthn. This should support platform passkeys such as Windows Hello, Touch ID, Face ID, Android passkeys, and roaming hardware security keys such as YubiKeys. Ideally, passkeys should work both as a passwordless login option and as phishing-resistant MFA, with support for registering multiple passkeys per account. For Teams/Organisations, admins should be able to require passkeys or security keys for higher-risk accounts. This is especially important for healthcare because Heidi accounts contain or access sensitive clinical information. Current MFA options such as SMS and email are less secure and can be frustrating in a busy clinic workflow, while authenticator-app codes still add friction. Passkeys would improve both security and day-to-day usability for clinicians moving between devices, rooms, and browsers.

We would like our task lists to be shared by pur admin staff. For example, if I was to create a task such as ordering an item or creating a referral letter, I would like to be able to assign that to a particualr team member or my admin staff, rather than myself.

Hello, in the Team setup, we are unable to search patients’ records across all team members simultaneously. Meaning I have to search each member’s record separately. This takes a long time. Can this be fixed? Such search isn't available on the mobile app at all. This prevents us reading the records in the hospital wards, ICUs, dialysis centres etc. It seems like Heidi is not supporting specialists needs like it does for GPs.

For Teams-enabled accounts, it would be helpful if a patient's profile spanned all practitioners on the account. If one patient is visited by multiple practitioners on the same account, it would be helpful if the patient's profile could be linked across accounts.

Please add a Team feature where I can post one message to multiple secretaries (e.g., 4 at once) and they can reply back in Heidi. It doesn’t need to be live chat, but it should pop up so they know there’s a message to respond to. Use case: ward secretary messaging office secretaries while in the ward.