Feature Requests

Arnaud suggests a 'What's New' popup notification system when opening Heidi Labs presenting the changes succinctly with two buttons: 'Dismiss and Remind' to reopen later and 'Dismiss' to not reopen. It also offers a Heidi Labs button with features activated, allowing you to selectively deactivate features without leaving Heidi Labs. When disabling a feature, a popup would ask why ('do you want to tell us why you don't like the feature? ') with an answer option or not. This would allow for committed and motivated beta testers with targeted feedback on changes.

It would be very useful to have the option to create patient labels, similar to those in Google Contacts. This would allow users to organize patients into groups (for example, by ward) and easily manage and update all patients within a specific group.

User would like to have a patient profile sharing between team members.

This is feedback already given to the Support Team at Heidi, I have been asked to include this on here for the product development team. I feel a lot of the underlying issues are due to using Heidi without an EHR integration (my Trust uses Cerner, like many in the UK, which is not supported by Heidi). Recent Update 23/06/26 No longer have past/upcoming sessions Sessions no longer divided by date, visually very cluttered Date filter works by the date the sessions were created, not the date of the clinic (see attached ‘Date Filter’) Default is reverse chronological order (I assume as days no longer separated?) Managing Preparing Clinics without EHR Integration The recent updates to the workflow appear to be directed towards creating patients, rather than unlinked sessions. Any edit to a session name defaults to creating a new patient (see attached ‘create new patient’). I don’t think this would be as much of an issue if it was possible for Heidi to import session information to create patients. Currently, no matter what format I use, Heidi will only create unlinked sessions. Our patient lists are generated as Surname, First name - so I have to manually reverse this for every session (and now need to click ‘create unlinked session’ every time I make a change - which wasn’t required before). The alternative workflow is: Print Screen > Paste data from image into Excel > Text-to-columns > Reorder & label columns > Save as CSV > Import into Heidi When trying to prep a clinic - it is helpful to have headline information at a glance (reason for attendance, patient age, gender, do patients need an audiogram on arrival (AoA) etc). The only way to do this is by having this information in the session name (see attached ‘Prepped Patients’). Heidi now generates a similar summary, but this cannot be entered/edited by the user until after the session is transcribed - it remains ‘untitled session” until then. Date of birth/age is only available if entered manually and even then, only visible by hovering over the patient details (see attached ‘Patient Details’). I am sure all of this is dramatically easier with EHR integration but, for those of us stuck without it, Heidi is becoming more and more cumbersome to use.

I have the reverify feature. “Hi team, I’ve been using the Heidi Verify (reverify) feature and it’s been really helpful for catching discrepancies in notes. I’d love to see this enabled for my whole team so we can all benefit from it. Thanks!”

We would like our task lists to be shared by pur admin staff. For example, if I was to create a task such as ordering an item or creating a referral letter, I would like to be able to assign that to a particualr team member or my admin staff, rather than myself.

The customer added a clinician to their Team and was charged immediately without realizing it would trigger an automatic, prorated charge. They are requesting a clear confirmation step (or warning) before a paid clinician seat is added, so admins understand the cost impact before proceeding and can avoid accidental charges.

I would like the ability for Admins to be able to reset a users MFA without having to go to Heidi Support. For example, if a user gets a new phone and needs to reset their MFA to their new device.

Tara uses the side chat after each client session to ask questions about the session. She understands all the templates but has questions and wants to edit the treatment plan template for clients. She would like either an auto-popup or a clickable section to open the side chat on the right side, rather than having to type a question at the end to trigger it.

Support Ticket Notification Preferences Summary Allow users to choose how they receive support ticket communications and notifications, including the ability to receive support messages exclusively through their preferred platform. Problem Currently, when a Heidi support team member responds to a support ticket, notifications are delivered across every device and platform where the user is logged into Heidi. This can result in multiple duplicate notifications for a single support message. Reading or responding to a support message on one platform does not always clear the notification state on other devices, requiring users to manually dismiss the same notification multiple times. Impact For clinicians actively seeing patients, these duplicate notifications can: • Interrupt patient care workflows • Create unnecessary distraction and cognitive load • Require repeated manual dismissal across multiple devices • Contribute to notification fatigue Requested Enhancement Allow users to select their preferred method for receiving support communications, such as: • Email only • Desktop app only • Mobile app only • Browser only • Any other single platform of their choice Additionally, support message notifications should automatically sync across devices so that once a message has been read on one platform, it is marked as read everywhere. Expected Benefit Providing notification preferences for support communications would reduce workflow interruptions, improve focus during patient care, and give users greater control over how they interact with the Heidi support team. [Request submitted 06/01/2026]